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Best practice management is the use of a process or method that helps you achieve specific individual and organizational goals. Most management gurus debate this theory because they believe that no single method can help you achieve your goals. People can use different strategies to achieve their goals. Therefore most managers are of the view that Best Practice management should be any method that can help you achieve your goals and is therefore worth trying.

Everybody wants to be noticed and wants to perform better than others. They want to be the best and want a practice or strategy that can help them be the best. A good practice will serve as a catalyst in moving your journey forward and helping you reach the final destination with ease.

Concepts of management like client management, marketing management, finance management and all other management concepts are designed to help you succeed. To put these concepts into practice there are several frameworks like employee satisfaction and appraisal framework, profit maximization framework and many other frameworks. Even though these frameworks help you convert concepts into practice, it does not mean that all your goals will be achieved.

Best Practices will help you achieve your goals by helping you choose the right principles in the right situation. When you use this practice your objective must be to achieve excellence. If excellence is dynamic, your quest to be the best must also change with time. Best practices must also provide managers with suggestions and ideas that have succeeded in the past. These ideas will in turn set a framework that they can adjust according to their need and environment. This practice will force managers to think and change these principles into winning strategies.

So there you are settled comfortably in your work routine and along comes the inevitable winds of change. Your current manager leaves the company or gets promoted and suddenly a new sheriff is coming to town. We all know that any time there is a personnel change within a company, the entire system and everyone in it is going to be affected. There are steps that both the new manager and the employees can take and thought processes that can be adopted to make the transition a positive one. Having been both an employee and a new manager I would like to share what I have learned.

The incoming manager is likely to be just as apprehensive about taking over a new department as the employees are about getting a new manager. If the new manager has been promoted from within the company there may be resentment and jealousy within the department that will have to be resolved. The new manager may now be managing someone with whom they are friends. Being accused of favoritism toward an employee may be a concern. If the new manager is an outside hire, then he or she could be uneasy about working for a new company where they may not know anyone and are not entirely sure of what lies ahead for them.

From the employee’s standpoint, they have become accustomed to the way the departing manager operated. The employees and the manager found ways of functioning together that worked well for everyone. The employees may not have always agreed with their manager, but at least they knew what to expect. They may be concerned that the new boss will change procedures and they will have to learn new procedures that may not work as well. They may be worried about the management style of the new boss and how they will all get along together.

“The term Thinking Corporation applies to any organisation that accepts the basic truth that all people have the ability to create their own futures. In accepting this, they provide for everyone to be successful in the realisation of their own vision through culture, systems and processes that facilitate the implementation of employee generated ideas.” – From the book, “The Thinking Corporation” by David Frood

Why Make the Change?

Many of the developed economies are struggling with low growth and unemployment. Countries that used to lead the world are ranking between 130 to 160 in GDP growth and many of their citizens are trying to adapt to a lifestyle to suit their new income, or lack of it. So we see from these two examples that the current system is no longer working and needs to be adjusted.

There are many academics, politicians, business leaders and members of the public that view innovation as a way to move forward, start clearing the debt and generate a better life for all. The issue to date has been to answer the question, how. How do you successfully generate, capture, process and implement innovations?

The benefit of becoming an organization that is capable of answering this question is not only helping with the big economic picture, but also accrues its own benefits. Such as:

Growth through innovation/ creativity

Rather than be constrained by the ideas for new products, services and new markets coming from just a few people, A Thinking Corporation can tap into the creativity of all employees. This means that it has a never-ending flow of ideas from which to select those that best fit the strategic plan.

Consider a restaurant. Every restaurant designs recipes, menus, buys food, prepares food, cooks, serves, cleans, markets, sells, etc. Some will focus on the high-end, others in the fast food markets. The winners are the ones with consistently delivered processes aligned to their target market, such as those with Michelin rosettes at the high-end and McDonald’s at another. By keeping your target customers in mind and continuously improving your processes then the return on investment (ROI) will include:

• Increased market share
• Increase revenues and profits
• Reduced waste and costs

The Return on Investment (ROI) benefits come from implementation of the improved processes such that they guide day-to-day processing at the individual level. No longer do members of staff have to worry about what their next activity is in a process, what they need to do, how they do it, when they do it, and or where it is performed. These processes make it difficult for staff to skip activities, do them in the wrong order, or too late or too early. The benefits are increased efficiencies, improved quality, increased output, fewer errors, and improved compliance all leading to better customer outcomes. One of the most important impacts of BPM on an organization is ‘consistency’ in output. Business Process Management as a discipline starts by identifying the existing processes in an organisation. These are sets of activities each with inputs and output that helps an organisation create value for its customers. They can include Operational, Maintenance, Supporting, Marketing, Supply, and Sales Processes and more. They need to define what a customer is in the context of them and include.