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“The term Thinking Corporation applies to any organisation that accepts the basic truth that all people have the ability to create their own futures. In accepting this, they provide for everyone to be successful in the realisation of their own vision through culture, systems and processes that facilitate the implementation of employee generated ideas.” – From the book, “The Thinking Corporation” by David Frood

Why Make the Change?

Many of the developed economies are struggling with low growth and unemployment. Countries that used to lead the world are ranking between 130 to 160 in GDP growth and many of their citizens are trying to adapt to a lifestyle to suit their new income, or lack of it. So we see from these two examples that the current system is no longer working and needs to be adjusted.

There are many academics, politicians, business leaders and members of the public that view innovation as a way to move forward, start clearing the debt and generate a better life for all. The issue to date has been to answer the question, how. How do you successfully generate, capture, process and implement innovations?

The benefit of becoming an organization that is capable of answering this question is not only helping with the big economic picture, but also accrues its own benefits. Such as:

Growth through innovation/ creativity

Rather than be constrained by the ideas for new products, services and new markets coming from just a few people, A Thinking Corporation can tap into the creativity of all employees. This means that it has a never-ending flow of ideas from which to select those that best fit the strategic plan.

Consider a restaurant. Every restaurant designs recipes, menus, buys food, prepares food, cooks, serves, cleans, markets, sells, etc. Some will focus on the high-end, others in the fast food markets. The winners are the ones with consistently delivered processes aligned to their target market, such as those with Michelin rosettes at the high-end and McDonald’s at another. By keeping your target customers in mind and continuously improving your processes then the return on investment (ROI) will include:

• Increased market share
• Increase revenues and profits
• Reduced waste and costs

The Return on Investment (ROI) benefits come from implementation of the improved processes such that they guide day-to-day processing at the individual level. No longer do members of staff have to worry about what their next activity is in a process, what they need to do, how they do it, when they do it, and or where it is performed. These processes make it difficult for staff to skip activities, do them in the wrong order, or too late or too early. The benefits are increased efficiencies, improved quality, increased output, fewer errors, and improved compliance all leading to better customer outcomes. One of the most important impacts of BPM on an organization is ‘consistency’ in output. Business Process Management as a discipline starts by identifying the existing processes in an organisation. These are sets of activities each with inputs and output that helps an organisation create value for its customers. They can include Operational, Maintenance, Supporting, Marketing, Supply, and Sales Processes and more. They need to define what a customer is in the context of them and include.